Business
Customer requests
In this page
Every customer's request lives under Business › Customer requests (office and up). Your own orders to suppliers stay in Orders.
The desk
The chips show All, Needs you and each status; the day box picks the week, today, tomorrow or one day. Filter Came by and Kind in their column heads.
Needs you comes first: a request Isletek wasn't sure about, with the customer's own words. Open it, then Change it or press Checked.
Take a request
Press Take a request (also Customer request in the + menu) for a phone or paper request.
Type the customer's number, name or phone and press Enter.
Search: their own products come first, and meat first while the request is all meat. Enter adds the top one; "3 chick" adds 3.
Suggested shows real products: due now, their usual day, this season, or goes with a line. Tap one, then type how many.
Choose Delivery or Collection and the slot; tick Fast delivery if offered.
Add a comment and press Save request.
Meat, slots and the estimate
Meat is everything from your meat supplier: Meat only or Mixed. Meat before 10:00 is for today; after, choose this evening or the next delivery day. Other requests: cut-offs 12:00 and 16:00, then the next delivery day, never Shabbat or Yom Tov. The estimate says, for example, "About £42 · under the £50 minimum — a delivery charge will apply" (£100 for everything else).
Moving it on
Press Start picking, Picking finished, then Delivered or Collected; Cancel the request takes it off.
Settings and your Jotform orders
Shop admin, in Marketplace › Customer requests › Settings: cut-offs, minimums, charges, the meat supplier and days without deliveries. Paste your Jotform API key and form link, then Bring them in (or drop the CSV). Unmatched products wait under The form's products: press Link.