Terms of Service

Isletek is supplied by Isletek, a company registered in England and Wales. You can reach us at info@isletek.co.uk.

Isletek reads your supplier invoices, checks them line by line against your till system, and helps you act on what it finds — receiving stock, raising claims, approving price changes, printing shelf labels and, where you connect it, posting purchases into your accounting software.

To do that, Isletek connects to systems you already own: your point-of-sale database (through software installed on your own computer), your supplier portals, your email inbox, and optionally your QuickBooks company. Those connections are made with your permission and can be withdrawn by you at any time.

You are responsible for who you give access to, and for what they do with it. Keep sign-in details private, give each person their own account, and remove people who leave. Tell us promptly if you think an account has been misused.

You must be authorised to connect the systems you connect — your till, your mailbox, your supplier portals and your accounting software — and to give us the credentials you give us.

The information you put into Isletek, and what it derives from your business — invoices, products, prices, stock, suppliers, claims — remains yours. We use it to run the service for you, as set out in our Privacy Policy.

One exception is worth stating plainly, because it is unusual: Isletek keeps a shared catalogue of descriptive product facts — barcodes, product names, pack sizes, photographs — which is used across every shop on the platform so that a product one shop has identified does not have to be identified again by the next. Commercial information — what you pay, what you charge, what you sell, who your suppliers are and what you buy from them — is never shared with another shop. The Privacy Policy sets out where that line sits.

Isletek is a tool for handling paperwork. It is not an accountant, a bookkeeper, a lawyer or a tax adviser, and nothing it produces is professional advice.

In particular: invoices are read automatically, and automatic reading is not perfect. Figures Isletek extracts, checks it performs, VAT treatments it applies and entries it posts to your accounting software are all your records once accepted. You remain responsible for reviewing them, for the accuracy of your books, and for your own VAT and tax obligations. Isletek is designed so that a person confirms the things that matter — please use those confirmations.

We work to keep Isletek available and to keep your data safe, but we do not promise uninterrupted service. Parts of Isletek depend on systems outside our control — your own computer and till database, your supplier portals, your mail provider, your accounting software — and it cannot work while those are unavailable.

We may change or improve the service over time. If we make a change that materially reduces what it does, we will tell you.

Fees, billing period and notice are those agreed with you in writing when you signed up. Unless agreed otherwise, fees are payable in advance and exclude VAT.

You agree not to:

• use Isletek unlawfully, or to store or transmit anything unlawful;
• attempt to access another business's data, or to interfere with the service or the systems it runs on;
• reverse engineer, resell or sublicense the software except as the law allows; or
• connect systems or upload credentials you are not entitled to use.

You may stop using Isletek at any time, in line with whatever notice period was agreed. We may suspend or end access if fees go unpaid, if these terms are seriously or repeatedly broken, or if we are required to by law — we will give reasonable notice unless the circumstances make that impossible.

When the agreement ends you can ask us for an export of your data. We then delete or anonymise it as described in the Privacy Policy, except where we are required to keep something by law.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, neither side is liable for loss of profit, loss of business, or indirect or consequential loss; and our total liability in any twelve-month period is limited to the fees you paid us in that period.

Because automatically-read invoice data is checked and accepted by you before it is acted on, we are not liable for losses arising from figures you accepted without review.

We may update these terms. If a change materially affects your rights we will give you reasonable notice — by email or in the app — before it takes effect. Continuing to use Isletek after that means accepting the updated terms.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.